Job Description

Airport Queue Attendant

Goodwill Staffing is seeking an Airport Queue (Line) Attendant with experience delivering exceptional service. This position is eligible for full-time permanent placement and is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Work Location: Denver International Airport, 8500 Pea Blvd, Denver, CO 80249

JOB SUMMARY:

Goodwill Staffing's client has a culture that is personified by its employees, people who share a single focus and are inspired to offer great service. If you have ever been through "Clear" or "TSA" at Denver International Airport, these are the entities our client works with and supports. Our client's role is straightforward keep the line moving with a smile and sometimes a "loud" voice! Goodwill Staffing's client is a small but mighty business, woman and minority owned and they have a multi-year contract at Denver International Airport to satisfy the traveling public. They apply the Golden Rule in all that they do the simple idea that if you treat people well, the way you would like to be treated, they will do the same. They work to support the Den Brand and make DEN the #1 Airport in the US! Join our Team!

ESSENTIAL FUNCTIONS:

Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork. We work to welcome travelers and their loved ones, explaining the Queue or "Line process." Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well. We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. This position does require an applicant with a commitment to serve people. We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays. As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint.

Duties include:

• Provide wayfinding and customer services to the general public (restroom, parting locations, etc.).
• Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
• Checkpoint Diverting: Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another.
• Data Metrics: Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data.
• Follow established post orders.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: A High School diploma or equivalency is required.

Experience: Previous customer experience and ability to work effectively under pressure in a dynamically changing environment.

Other: Per client and compliance requirements the incumbent must be at least 21 years of age. Per client and compliance requirements the incumbent must be able to pass a background check to pass the airport badging process. Must be able to lift 50 lbs., be on your feet for 8 hours a day, expect walking 15,000 steps/day. Must have voice that can project to direct people and keep the masses moving to TSA Pre-Check and ultimately through TSA to gates. Expect a lot of questions and answering the same questions over and over like "Where is the bathroom?" Fast paced environment. Ultimately trying to bring the chaos to some order. Multitasking. Communication by walkie talkie the incumbent must be able to take direction and communicate with device.

Background Compliance: In accordance with the CLIENT'S security and background requirements, the incumbent must pass a thorough background check per the CLIENT's contract. This may include a criminal history search, CBI/FBI fingerprints, CBI name check, MVR/DMV search, psychological screening, sex offender search, SAM/OIG search, CAPS check, DORA check, drug and/or alcohol screening, DOT testing, or any additional requirement set forth by the CLIENT to ensure security compliance. For additional background requirements, please contact your Goodwill Staffing Representative for additional information.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or We promote a Safe & Drug-free Workplace.

Physical Requirements Attachment to Job Description

Denver Staffing

Job Tags

Permanent employment, Full time, Contract work, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift,

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