Job Description

Billing and Reimbursement Customer Service Representative

Clarity Clinic is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff offer the latest medication, psychological assessment, and therapy treatment to help patients toward mental wellness and a balanced personal and professional lifestyle. This multidisciplinary approach allows us to provide holistic care in psychiatry, psychotherapy, and much more.

We are seeking a Customer Service Representative to work in our Billing and Reimbursement department.

Location: Illinois residents only. Fully remote within Illinois.

In This Role, You Will

• Ensure that patients are treated with the highest level of confidentiality and professionalism.
• Maintain incoming patient calls and respond to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support.
• Assist billing staff with basic office duties (e.g., pulling notes, EOBs, payment receipts) as needed.
• Manage patient billing emails and portal messages with prompt resolution in a courteous and professional manner.
• Serve as liaison between billing and operations, offering support related to billing and patient balance inquiries.
• Responsible for Self-Pay AR and management of accounts with credit cards on file.
• Collect patient payments and assist in posting payments as it relates to collection processes.
• Review, identify, and send qualified accounts to collections as needed.
• Identify patient and insurance credits/refunds.
• Create and manage patient payment plans.
• Manage and run weekly statement files.
• Handle return mail and mailing of secondary claims to insurance companies, attaching copies of primary EOBs.
• Send collection letters to both insurance and patient as instructed by collection staff.
• Perform various tasks as needed and maintain confidentiality according to company policies.
• Stay compliant with state and federal laws including HIPAA, ADA, OSHA, and FLSA.
• Attend meetings and participate in development and training activities as required by management.
• Adapt to change in a positive and professional manner.

Qualifications

• BS/BA degree preferred or two years of medical billing and customer service experience is preferred.
• Experience with high-volume phone calls and emails.
• Bilingual is a plus.

Safety and Scam Notice

Please stay alert to protect yourself from sophisticated job scams during the recruiting process. Only emails that come from claritychi.com are legitimate recruiting messages. Our HR team will not send emails from other domains, or message you via WhatsApp or text messaging. We conduct all interviews by phone or video and never ask for money or to download software during the interview, credentialing, or onboarding process. More tips from the FTC to avoid job scams:

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