Guest Service Agent Job at Larkspur Landing Campbell, Carlisle, PA

WFpyK2dmSlB0ZnF2N3pGTy8rVkZSTkZtTHc9PQ==
  • Larkspur Landing Campbell
  • Carlisle, PA

Job Description

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Job Tags

Daily paid, Full time, Part time, Immediate start, Shift work,

Similar Jobs

Pennsylvania Staffing

Construction Technician (Entry-Level) Job at Pennsylvania Staffing

 ...Construction Materials Testing Field Technician Reference #: 35825 Responsibilities No experience necessary, paid training is provided, and we pay your certification fees! Starting...  ...our York team and advance in a dynamic work environment. No prior experience is... 

Revalorize

Chief Marketing Officer Job at Revalorize

 ...Chief Marketing Officer (CMO) Industry: Construction / Home Services / Residential & Specialty Contracting Role Overview The Chief Marketing Officer (CMO) will own and operate the full growth engine of the businessleading all marketing, demand generation, and... 

Anderson Center for Autism

Paid Internship Job at Anderson Center for Autism

 ...Anderson Center for Autism provides paid internships for our direct care internships that will help you fulfill academic requirements. Paid Internships will pay New York State minimum wage. Participants in our paid internship program are not entitled to benefits.... 

Mclane Company, Inc.

CDL A Delivery Truck Driver Job at Mclane Company, Inc.

 ...paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a CDL-A Delivery Driver: Inspect tractor-trailer for defects pre/post trip and submit DOT inspection report indicating condition. Inspect bill... 

Brainfuse

Online K-12 Tutor / Teacher - All Subjects (Remote) Job at Brainfuse

 ...Brainfuse is a leading provider of online tutoring and educational support, partnering with schools and districts nationwide to help K12 students succeed. We deliver High-Dosage Tutoring , an approach that provides students with frequent, consistent sessions with the...