Job Description

Job Description

Job Description:

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. 

Our Data Center Operations Technicians (Headend Tech) perform duties involving the installation, testing, maintaining, and repairing all Network Operations equipment to ensure the continuity of service, this includes voice, video and data.

What you will do to contribute to the company's success

• Provide support in setting up, preserving, examining, and fixing all equipment related to Network Operations, including voice, video, and data systems, using the most current testing tools and hand tools under the guidance of senior Network Operations personnel.
• Follow and execute Network Operations service orders, work orders, and troubleshooting reports by efficiently communicating with other departments. This includes interfacing with machines and humans, setting up and moving equipment, and confirming work order completion
• Collaborate with various departments to pinpoint and fix network issues extending to the customer's premises.
• Display proficiency in telephony, digital technologies, and industry standards.
• Maintain Network Operations sites in line with Cable One's standards, ensuring they are orderly and compliant.
• Oversee the upkeep and replacement of physical network infrastructure.
• Conduct tests and collaborate with other departments to diagnose and address network impairments.
• Under the direction of senior Data Center Operations staff, prepare, set up, and test software and network configurations essential for operating the specified equipment.
• Assist in monitoring network equipment, responding to alerts as needed to maintain network integrity.
• Manage the use and maintenance of assigned vehicles, tools, and equipment, ensuring they are in optimal condition and requesting maintenance or repairs through the appropriate paperwork.
• Complete and submit reports on personal time, fuel consumption, materials used, and other administrative documents as required.
• Keep Data Center Operations areas tidy and organized.
• Document and test new system components to establish performance baselines for future assessments.
• Conduct tests and repairs during off-peak hours to minimize disruption to customers.
• Undertake additional tasks as needed to ensure the network's efficient operation.

Qualifications

• High school graduate.
• 1-3 years of direct experience
• Working knowledge of computers and communication hardware/software.
• Ability to use multiple and various test equipment.
• Reads, understands, interprets, and applies written instructions, such as equipment manuals, in operation and troubleshooting of network operations systems.
• Must possess a valid driver’s license with a history of safe driving record.
• Must be able to lift and carry up to 75 lbs.
• Must be willing to travel to various Cable One related locations.
• Must be able to work various schedules extended hours, include overnight assignments.
• Strong written and oral communication skills required.

Core Competencies 

• Committed: Values each and every customer, while working hard to keep their business and support our communities. 
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. 
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. 
• Personal:  Knows our customers well, and tailors our communications and interactions to address their needs and expectations. 

Benefits

Sparklight, a Cable One brand, appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: 

• Medical, dental, and vision plans – start when you start! 
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days) 
• 401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks 

• Tuition reimbursement (up to $5,250 on 1st year) 
• Annual community support to various organizations across the U.S. 
• Associate recognition & awards programs
• Advancement opportunities 
• Collaborative work environment 

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, a Cable One brand, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Sparklight, a Cable One brand, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Sparklight, a Cable One brand, is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. 

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